FAQ

General

1. What is WEBLOADING?

WEBLOADING is an online prepaid loading system that allows prepaid subscribers to purchase Globe and Touch Mobile prepaid load online through the Globe Telecom website.

2. Do I need to register to use WEBLOADING?

You do not need to register. Just enter the prepaid mobile number that you want to top-up, enter credit card details for payment then you will receive your load.

3. How will I know if the load has been sent to me?

After a successful payment transaction, you will receive an SMS confirmation with the details of your load purchase.

4. What if I have entered the wrong prepaid number but completed my payment.

Any successful payment transaction is a confirmed order and cannot be cancelled. Please make sure that the number you enter is correct before you complete the payment.

5. Who should I contact if I have questions about the service or the payment?

You may email us at webloading@innove.com.ph.

Payment

1. What payment options are available in WEBLOADING

We accept payments using Credit Card (Visa, MasterCard) and Debit Card (Visa, Mastercard).

2. How does the transaction appear on my card / account statement?

Transactions on Webloading will appear as GLOBE-WEBLOADING on your bank statement.

3. The website hangs while trying to process payment. How do I know if my payment gets through?

After a successful payment transaction, you will receive an SMS confirmation with the details of your load purchase from AUTOLOADMAX.